As a physician and plastic surgeon, I strive to make my patients feel better about themselves. Specifically, my goal is to provide safe, natural enhancements of the face and body, as well as achieve great results. Patient satisfaction is very important to me. For this reason, my staff and I spend the extra time, care a little bit more, and make a sincere effort to really get to know our patients as people. The experience I have gained from performing thousands of cosmetic procedures has convinced me that communicating and connecting with my patients is essential. As a result, I find that in addition to surgical skills, caring about people is the basis of providing excellent patient care. Another important personal reason we are successful is that our staff likes it here and is stable. Patients look forward to seeing Diane, Karine and Laura who all have been with me for over 18 years. Judi, our office manager, has helped me for over 30 years.

Just one quick story. Recently, a patient thanked one of our skin care nurses for the truffles we give to patients. Coming to see a plastic surgeon is elective & they usually come because of reputation. Beyond that and keeping them in the practice is an attention to details. Calling patients the night of their surgery, letters after consultations, free skin care treatments after surgery, and even chocolates in the waiting room are the little things that patients notice and appreciate.

—- Peter J. McKenna, M.D.